Donor Privacy Policy
Jewish Family Service Association of Cleveland is committed to respecting the privacy of our donors. JFSA does not sell or share donor lists with external parties, nor send donor mailings on behalf of other organizations. Donors who supply JFSA with their postal addresses or email addresses may be contacted periodically for solicitation purposes and/or with information regarding upcoming events. If a donor does not wish to receive such communications, they may let us know at any time by contacting our office by phone, mail, or e-mail.
Website Privacy Policy
Jewish Family Service Association of Cleveland is committed to protecting your privacy and your personal information provided to us through www.jfsa-cleveland.org.
JFSA’s web site uses Google Analytics to help us understand how visitors engage with our website. Google Analytics collects information such as pages visited, time spent on pages, referring websites, and browser and device information. No personally identifiable information (PII) is collected by Google Analytics. The data we collect is aggregated and used solely to analyze website usage and improve the user experience. To learn more about how Google Analytics collects and processes data, please visit https://policies.google.com/technologies/partner-sites.
We do not share any information collected by Google Analytics with third parties. The information is used exclusively for internal purposes to improve our website and services. If you wish to opt out of Google Analytics tracking, you can use the Google Analytics Opt-Out Browser Add-On, available at https://tools.google.com/dlpage/gaoptout.
JFSA only collects personally identifiable information (PII) via its web site that is voluntarily submitted related to employment, volunteer and internship opportunities, and requests for information about JFSA programs and services. Such information may include name, postal and e-mail address, and phone and fax numbers.
We make reasonable efforts to keep the information you submit confidential. Information collected via the website is not shared outside the Agency and is used internally by those involved in hiring and referring clients for programs and services. Requests, inquiries, or comments/concerns sent via the website are directed to the appropriate JFSA individual or program.
Keeping this personal information secure is a top priority for us. Personal information is private and confidential; accordingly, the information provided is stored in a secure location and is accessible only by designated employees.
We use email addresses to answer the emails we receive. Such addresses or other personally identifiable information are not shared with third parties or used for unsolicited communications.
This website contains links to other sites. The fact that JFSA has provided a link to a site is not an endorsement, authorization, sponsorship, or affiliation with respect to such site, its owners, or its providers. We encourage you to thoroughly review the privacy practices of any web site you visit before disclosing personal information on that site.
Jewish Family Service Association of Cleveland reserves the right to change our privacy policy at any time. If we make any significant changes in the way we use your personal information, we will amend the information on this page which should be checked periodically.
HIPAA Notice of Privacy Practices (NPP)
THIS NOTICE DESCRIBES HOW PROTECTED MEDICAL INFORMATION (PHI/PII) ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
JFSA and its employees are dedicated to maintaining the privacy of your Protected Health Information (“PHI”) and Personally Identifiable Information (“PII”), which is information that identifies you and relates to your physical or mental health condition.
Applicable federal and state laws require us to provide you with this Notice of Privacy Practices, and to inform you of your rights and our obligations concerning PHI/PII. We are required to follow the privacy practices described below while this Notice is in effect.
A. Permitted Uses and Disclosures of PHI/PII. We may use or disclose your PHI/PII for the following reasons:
1. Treatment. We may disclose your PHI/PII to a physician or other health care provider providing treatment to you. For example, we may disclose medical information about you to physicians, nurses, technicians, or personnel who are involved with the administration of your care.
2. Payment. We may disclose your PHI/PII to bill and collect payment for the services we provide to you. For example, we may send a bill to you or to a third-party payor for the rendering of services by us. The bill may contain information that identifies you, your diagnos(es), procedure(s) and supplies used. We may also disclose PHI/PII to insurance companies to establish insurance eligibility benefits for you. We may also provide your PHI/PII to our business associates, such as billing companies, claims processing companies, and others that process our health care claims.
3. Health Care Operations. We may disclose your PHI/PII in connection with our health care operations. Health care operations include quality assessment activities, reviewing the competence or qualifications of health care professionals, evaluating provider performance, training health care and non-health care professionals, and other business operations. For example, we may use your PHI/PII to evaluate the performance of the health care services you received. We may also provide your PHI/PII to accountants, attorneys, consultants, and others to make sure we comply with the laws that govern us.
4. Emergency Treatment. We may disclose your PHI/PII if you require emergency treatment or are unable to communicate with us.
5. Personal Representatives. We may disclose your PHI/PII to a person legally authorized to act on your behalf, such as a parent, legal guardian, administrator, or executor of your estate, or other individual authorized under applicable law.
6. Family and Friends. We may disclose your PHI/PII to a family member, friend, or any other person as directed by you or who you identify as being involved with your care or payment for care, unless you object.
7. Required by Law. We may disclose your PHI/PII for law enforcement purposes and as required by state or federal law. For example, the law may require us to report instances of abuse, neglect, or domestic violence; to report certain injuries such as gunshot wounds; or to disclose PHI/PII to assist law enforcement in locating a suspect, fugitive, material witness, or missing person. We will inform you and/or your representative if we disclose your PHI/PII because we believe you are a victim of abuse, neglect, or domestic violence, unless we determine that informing you and/or your representative would place you at risk. In addition, we must provide PHI/PII to comply with an order in a legal or administrative proceeding. Finally, we may be required to provide PHI/PII in response to a lawsuit or dispute, court order, administrative order, subpoena or other lawful process, but only if efforts have been made, by us or the requesting party, to contact you about the request (which may include written notice) or to obtain an order to protect the requested PHI/PII.
8. Serious Threat to Health or Safety. We may disclose your PHI/PII if we believe it is necessary to avoid a serious threat to the health and safety of you or the public.
9. Public Health. We may disclose your PHI/PII to public health or other authorities charged with preventing or controlling disease, injury, or disability, or charged with collecting public health data.
10. Health Oversight Activities. We may disclose your PHI/PII to a health oversight agency for activities authorized by law. These activities include audits; civil, administrative, or criminal investigations or proceedings; inspections; licensure or disciplinary actions; or other activities necessary for oversight of the health care system, government programs, and compliance with civil rights laws.
11. Research. We may disclose your PHI/PII for certain research purposes, but only if we have protections and protocols in place to ensure the privacy of your PHI/PII.
12. Workers’ Compensation. We may disclose your PHI/PII to comply with laws relating to workers’ compensation or other similar programs.
13. Specialized Government Activities. If you are active military or a veteran, we may disclose your PHI/PII as required by military command authorities. We may also be required to disclose PHI/PII to authorized federal officials for the conduct of intelligence or other national security activities.
14. Organ Donation. If you are an organ donor or have not indicated that you do not wish to be a donor, we may disclose your PHI/PII to organ procurement organizations to facilitate organ, eye, or tissue donation and transplantation.
15. Coroners, Medical Examiners, Funeral Directors. We may disclose your PHI/PII to coroners or medical examiners for the purposes of identifying a deceased person or determining the cause of death, and to funeral directors as necessary to carry out their duties.
16. Disaster Relief. Unless you object, we may disclose your PHI/PII to a governmental agency or private entity (such as FEMA or Red Cross) assisting with disaster relief efforts.
17. Direct Contact with You. We may use your PHI/PII to contact you to remind you that you have an appointment, or to inform you about treatment alternatives or other health-related benefits and services that may be of interest to you.
B. Disclosures Requiring Written Authorization.
1. Not Otherwise Permitted. In any other situation not described in Section A above, we may not disclose your PHI/PII without your written authorization.
2. Psychotherapy Notes. We must receive your written authorization to disclose psychotherapy notes, except for certain treatment, payment, or health care operations activities.
3. Marketing and Sale of PHI. We must receive your written authorization for any disclosure of PHI/PII for marketing purposes or for any disclosure that is a sale of PHI/PII.
Disclaimer: JFSA has attempted to explain with this notice the circumstances under which state law may be more protective than the federal privacy rule and provide greater privacy protection. Except for situations listed above and treatment, payment, or health care operation purposes, the use or disclosure of your health information requires JFSA to obtain your written authorization. You may withdraw your authorization in writing by submitting your written withdrawal to JFSA’s Compliance Director at the address listed at the end of this Notice.
C. Your Rights.
1. Right to Receive Paper Copy of This Notice. You have the right to receive a paper copy of this Notice upon request.
2. Right to Access PHI/PII. You have the right to inspect and copy your PHI/PII for aslong as we maintain your medical record. You must make a written request for access to the Compliance Officer at the address listed at the end of this Notice. We may charge you a reasonable fee for the processing of your request and the copying of your medical record pursuant to state law. In certain circumstances, we may deny your request to access your PHI/PII, and you may request that we reconsider our denial. Depending on the reason for the denial, another licensed health care professional chosen by us may review your request and the denial.
3. Right to Request Restrictions. You have the right to request a restriction on the use or disclosure of your PHI/PII for the purpose of treatment, payment, or health care operations, except in the case of an emergency. You also have the right to request a restriction on the information we disclose to a family member or friend who is involved with your care or the payment of your care. However, we are not legally required to agree to such a restriction.
4. Right to Restrict Disclosure for Services Paid by You in Full. You have the right to restrict the disclosure of your PHI/PII to a health plan if the PHI/PII pertains to health care services for which you paid in full directly to us.
5. Right to Request Amendment. You have the right to request that we amend your PHI/PII if you believe it is incorrect or incomplete, for as long as we maintain your medical record. We may deny your request to amend if:
(a) We did not create the PHI/PII, (b) it is not information that we maintain, (c) it is not information that you are permitted to inspect or copy (such as psychotherapy notes), or (d) we determine that the PHI/PII is accurate and complete.
6. Right to an Accounting of Disclosures. You have the right to request an accounting of disclosures of PHI/PII made by us (other than those made for treatment, payment, or health care operations purposes) during the six (6) years prior to the date of your request. You must make a written request for an accounting, specifying the time period for the accounting, to the JFSA Compliance Officer at the address listed at the end of this Notice.
7. Right to Confidential Communications. You have the right to request that we communicate with you about your PHI/PII by certain means or at certain locations. For example, you may specify that we call you only at your home phone number, and not at your work number. You must make a written request, specifying how and where we may contact you, to the JFSA Compliance Officer at the address listed at the end of this Notice.
8. Right to Notice of Breach. You have the right to be notified if we or one of our business associates or we become aware of a breach of your unsecured PHI/PII.
D. Changes to this Notice. We reserve the right to change this Notice at any time in accordance with applicable law. Prior to a substantial change to this Notice related to the uses or disclosures of your PHI/PII, your rights or our duties, we will revise and distribute this Notice.
E. Acknowledgment of Receipt of Notice. We will ask you to sign an acknowledgment that you received this Notice.
F. Questions and Complaints. If you would like more information about our privacy practices or have questions or concerns, please contact us. If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made regarding the use, disclosure, or access to your PHI/PII, you may complain to us and to the U.S.
Department of Health and Human Services Office for Civil Rights (“OCR”) if you believe your privacy rights have been violated by our office. We will not retaliate in any way if you choose to file a complaint with us or with the OCR.
Please direct any of your questions or complaints to the JFSA Compliance Department:
Jeanne Mattern, PhD, MA, LSW, CHLP
JFSA Corporate Compliance Officer
Jewish Family Service Association of Cleveland
29125 Chagrin Blvd
Pepper Pike, OH 44122
(216)378-3496
jmattern@jfsa-cleveland.org
Complaints to the OCR may be made electronically via the OCR Complaint Portal; using the OCR Complaint Form by mail, fax, or e-mail; or by phone, using the following contact information:
U.S. Department of Health and Human Services
Office for Civil Rights
Centralized Case Management Operations
200 Independence Avenue, S.W.
Room 515F HHH Bldg.
Washington, D.C. 20201
Portal Click Here.
Complaint Form Click Here
Email OCRComplaint@hhs.gov
Voice Phone (800) 368-1019
FAX (202) 619-3818
TDD (800) 537-7697
JFSA helps individuals and families with