Frequently Asked Questions
Philips Lifeline costs a little more than a dollar a day, but the specific amount may very slightly depending on which equipment and services you choose. With Philips Lifeline, there are no hidden costs, no long-term contracts, and you may discontinue the service at any time.
Our social worker will schedule an appointment to install the home unit and test the service. This usually takes less than an hour. Our staff would also answer any questions to ensure the subscriber is fully comfortable using the Philips Lifeline service.
We can easily transfer your system to your new home.
When installed, our staff will carefully explain the system so that everyone understands how it works. If you need help later, a simple press of the button will connect you to a response associate who has all the answers.
The Philips Lifeline unit contains a highly sensitive speaker phone. If you still can’t hear it or answer, we will immediately follow up according to the instructions in your profile.
We encourage you to press your button once a month to ensure that Philips Lifeline is working properly.
Yes, but a filter must be installed on the line, just as it is for your other phone..
No. All help and test calls to our Response Center are through a toll-free number.
Yes. We accept MasterCard, Visa credit or debit cards.