Community Care at Home is dedicated to serving our clients with the best quality care available. To ensure a successful relationship with our clients, we operate under the auspices of the Community Care at Home Client Bill of Rights.

Client Bill of Rights

Home care consumers (clients) have a right to be notified in writing of their rights and obligations before treatment is begun. The client's family or guardian may exercise the client's rights when the client has been judged incompetent. Home care providers have an obligation to protect and promote the rights of their clients, including the following rights:

Clients and Providers Have a Right to Dignity and Respect
Home care clients and their formal caregivers have a right to mutual respect and dignity. Caregivers are prohibited from accepting personal gifts and borrowing from clients.

 

Clients have the right:

• to have relationships with home care providers that are based on honesty and ethical standards of conduct;
• to be informed of the procedure they can follow to lodge complaints with the home care provider about the care that is, or fails to be, furnished and regarding a lack of respect for property (to lodge complaints with call the Community Care at Home Client Service Coordinator at 216.378.8660)
• to know about the disposition of such complaints;
• to voice their grievances without fear of discrimination or reprisal for having done so;
• to be advised of the telephone number and hours of operation of the state's home health "hot line." The hours are 8am to 4pm and the number is 1.800.342.0553.

 

Decision Making

Clients have the right:

• to be notified in writing of the care that is to be furnished, they types (discipline) of the caregivers who will furnish the care and the frequency of the visits that are proposed to be furnished;
• to be advised of any changes in the plan of care before the change is made;
• to participate in the planning of the care and in planning changes in the care, and to be advised that they have the right to do so; and
• to refuse services or request a change in caregiver without reprisal or discrimination.

The home care provider may be forced to refer the client to another source of care if the client's refusal to comply with the plan of care threatens to compromise the provider's commitment to quality care.

 

Privacy

Clients have the right:

• to confidentiality with regard to information about their health, social and financial circumstances and about what takes place in the home; and
• to expect the home care provider to release information only as required by law or authorized by the client in writing.

 

Financial Information

Clients have the right:

• to be informed of the extent to which payment may be expected from any 3rd party reimbursement source known to the home care provider;
• to be informed of the changes that will not be covered by Medicare;
• to be informed of the changes for which the client may be liable;
• to receive this information, orally and in writing, within two weeks of the date the home care provider becomes aware of any changes in charges; and
• to have access, upon request, to all bills for ser4vice the client has received regardless of whether they are paid out-of-pocket or by another party.

 

Quality of Care

Clients have the right:

• to receive the highest quality;
• in general, to be admitted by a home care provider only if it has the resources needed to provide the care safely, and at the required level of intensity, as determined by a professional assessment; however, a provider with less than optimal resources my nevertheless admit the client if a more appropriate prover is not available, by only after fully informing the client of this limitation and the lack of suitable alternative arrangement;
• to be told what to do in case of emergency.

The home care provider shall assure that:

• all medically related personal care is provided by an appropriately trained homemaker-home health aide who is supervised by a nurse or other qualified home care professional; and
• that a plan of care specifies the services to be provided and their frequency and duration.

Client's Responsibilities

• to give accurate and complete health information concerning past illnesses, hospitalizations, medications, allergies, and other pertinent information;
• to assist in developing and maintaining a safe home environment;
• to participate in the development and update of his/her plan of care;
• to notify the agency if the visit schedule is changing;
• to protect his/her valuables by storing them carefully in an appro9priate manner and out of the way of the Caregiver; and
• to inform the agency staff if there are any concerns about services we provide.