HELP-LINE FAQ'S - Peace of Mind for Living Independently

How much does the Help-Line unit cost?

Help-Line costs a little more than a dollar a day, but the specific amount may very slightly depending on which equipment and services you choose. With Help-Line, there are no hidden costs, no long-term contracts, and you may discontinue the service at any time.

How is the Help-Line service set up in the home?

Our social worker will schedule an appointment to install the home unit and test the service. This usually takes less than an hour. Our staff would also answer any questions to ensure the subscriber is fully comfortable using the Help-Line service.

What if I move?

We can easily transfer your system to your new home.

How will I learn to use the Help-line system?

When installed, our staff will carefully explain the system so that everyone understands how it works. If you need help later, a simple press of the button will connect you to a response associate who has all the answers.

What happens if I push the medical alert button and can't get to the phone?

The Help-Line unit contains a highly sensitive speaker phone. If you still can't hear it or answer, we will immediately follow up according to the instructions in your profile.

How far away from the home unit will the Help-Line button work?

You can be in another room or on a different floor of your home.

How can I be sure the Help-Line system is working?

We encourage you to press your button once a month to ensure that Help-Line is working properly.

Can Help-Line be used if there is an Internet connection being used on the same telephone line?

Yes, but a filter must be installed on the line, just as it is for your other phone.

Will calling for help with my Help-Line cause me to have higher telephone bills?

No. All help and test calls to our Response Center are through a toll-free number.

Can I have the Help-Line monthly payment charged directly to a credit card?

Yes. We accept MasterCard, Visa credit or debit cards.

For details and to schedule a free in-home demonstration, call Maxine Margolis, LSW at 216.292.3999. Maxine has worked with the Help-Line program for over 20 years and serves on the Philips Lifeline Advisory Board, a national council representing more than 3,000 Lifeline programs nationwide.

JFSA's Help-Line program is funded in part by:

• Norma and Ernie Siegler Family Foundation
• Harry K. and Emma Fox Charitable Foundation
• Individual donors (click on the donate button to make a contribution.)

We are a PASSPORT provider.